Shipping & Delivery
Shipping in Australia *
Order Processing
- We usually get your orders ready within 2-3 business days. If your order is placed on a weekend or public holiday, it might take an extra day or two as we usually take a breather on weekends and holidays.
- Once your order is successfully placed, you'll find a confirmation email with all the details in your inbox. If you can't find it, it might have slipped into your spam folder. Don't hesitate to get in touch with us if you need another confirmation.
- If you spot anything that needs adjusting in your order, don't worry! Drop us a line straight away at sales@velvetdoor.shop. Just remember that once your package is on its way, we're unable to make any changes.
- Please take a moment to double-check the shipping address you've given us. We want your order to find its way to you without a hitch! If an error in the address prevents delivery, we'll refund your original order (excluding the shipping fee), and you can easily place your order again.
The below shipping methods all have tracking options with tracking numbers provided to you once the package is on the way.
|
Shipping Options |
Cost |
|
Order value over $100 |
FREE |
|
Express (3 to 7 Business Days) |
Starting at AUD$16 (extra charges based on item weight, the final shipping cost will be calculated at the time of the order) |
|
Standard Domestic (6 to 14 Business Days) |
Starting at AUD$10 (extra charges based on item weight, the final shipping cost will be calculated at the time of the order) |
* Packages may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost.
Please Note: Sometimes our shipping partners might experience delays that are out of our control. We truly appreciate your understanding and patience in such situations.
International Shipping *
Order Processing
- We usually get your orders ready within 2-3 business days. If your order is placed on a weekend or public holiday, it might take an extra day or two as we usually take a breather on weekends and holidays.
- Once your order is successfully placed, you'll find a confirmation email with all the details in your inbox. If you can't find it, it might have slipped into your spam folder. Don't hesitate to get in touch with us if you need another confirmation.
- If you spot anything that needs adjusting in your order, don't worry! Drop us a line straight away at sales@velvetdoor.shop. Just remember that once your package is on its way, we're unable to make any changes.
- Please take a moment to double-check the shipping address you've given us. We want your order to find its way to you without a hitch! If an error in the address prevents delivery, we'll refund your original order (excluding the shipping fee), and you can easily place your order again.
The below shipping methods all have tracking options with tracking numbers provided to you once the package is on the way.
|
Shipping Options |
Cost |
|
Order Value over $100 |
FREE |
|
Express (3 to 7 Business Days) |
Starting from AUD$30 (extra charges based on item weight, the final shipping cost will be calculated at the time of the order) |
|
Standard (6 to 14 days Business Days) |
Starting from $20AUD (extra charges based on item weight, the final shipping cost will be calculated at the time of the order) |
* Packages may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost.
Please Note: Sometimes our shipping partners might experience delays that are out of our control. We truly appreciate your understanding and patience in such situations.