Return & Refund Policy
- In its original condition with tags attached and hygiene seals intact.
- No signs of wear (marks from tan, deodorant or other personal stains)
- FULL PRICE items within 30 days of purchase.
- SALE items within 14 days of purchase for SIZE EXCHANGE* or CREDIT only.
- Items may only be returned with proof of purchase
* while stocks last, available for domestic orders only.
Items cannot be returned or exchanged, unless faulty. The exclusion will be noted on the product page and/or at checkout.
Sale Item return T&C's apply for items purchased during a FLASH SALE Promotion.
Spend & Save
Refunds or credit notes will be issued for the discounted price paid, NOT the original ticket price. The discounted price is shown on your receipt/order confirmation.
Please note: If a refund reduces the total spend amount BELOW the minimum spend requirement, the discount will no longer apply and will be deducted from the refund. For minimum spend requirements, please refer to our Terms & Conditions page here. Items must meet our regular return criteria as usual.
Returning A Bundle Set/ Promotion Items
If wanting a full refund or credit note on a bundle purchase, all pieces must be returned.
If returning just one or two pieces from a bundle purchase, the value of the free item will be deducted from the refund amount.
This includes any free gifts with purchase. If you are returning an item that came with a free gift, the gift must also be returned.
- Lingerie and Swimwear – not in their original condition, or with components missing (such as detachable pendants, straps, harnesses or chains)
- Please note: As lingerie are intimate garments, if your items are soiled (make-up, fake tan, deodorant or personal stains), we will deem these as unacceptable for return and will post these items back to you.
- Hosiery – where one or both hygiene seals have been opened
- Latex – where packaging and one or both hygiene seals have been opened
- Bondage items – not in their original condition, or with components missing (such as handcuff links or collar chain)
- Candles, oils and lubricants – if packaging has been opened, or the item has been damaged through personal use.
- Toys – where one or both hygiene seals have been opened. Faulty toys are covered by a 1 year manufacturers warranty.
- Gift Card sales are FINAL SALE and cannot be refunded for monetary value. Read full Terms & Conditions here.
- Duties & Taxes as well as any associated shipping costs. These cannot be refunded by Honey Birdette once your order is sent.
- Duties and VAT are collected on behalf of the Government therefore it is the Government who would give a refund, if applicable.
- Countries tend to have some system refunding Duties and /or VAT but the customer needs to go through the appropriate government agency (usually Customs) and provide the requisite documents.
Refunds will be issued to the original form of payment.
PAYMENTS MADE WITH AFTERPAY
If you have returned all items from an order, the full amount of your order will be refunded via Afterpay. Any money you have paid towards the order will be refunded and upcoming payments will be cancelled.
If you have returned selected items from an order, your Afterpay total will be adjusted. This will alter the amount that is due per fortnight. Based on the new total, if you have overpaid, the difference will be refunded back to you.
PAYMENTS MADE WITH ZIPPAY
If you have returned all items from an order, we will notify ZipPay of the changes. Any money you have paid towards the order will be refunded and upcoming payments will be cancelled.
If you have returned selected items from an order, we will notify ZipPay of the changes. This will alter your total due. If you have already paid more than the new total, you will be reimbursed from ZipPay. If there is money still owing, you will continue to pay remaining amount.
Credits are issued in the form of a Velvet Door Gift Card, valid for 3 years for use online.
The Velvet Door Gift Card will be issued to the email address attached to the original order.
SALE PRICE ADJUSTMENTS
We are unable to offer price adjustments on items originally purchased in sale or on promotion.
Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.